Frequently Asked Questions

Ordering, production, customisation, compliance, and support

Help Center- FAQ & Support

FAQ & Support

Help Center

This FAQ section covers key information about Creation Foods' B2B food ingredients, OEM/ODM manufacturing, wholesale and bulk supply, certifications, and ordering process, helping buyers quickly understand our services.
Founded in 1982, Creation Food provides certified (HACCP, ISO 22000) food ingredients and private label solutions for foodservice, beverage brands, and food manufacturers worldwide. For further inquiries, please contact our team.


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Buyer Questions Answered Before You Enquire

This section answers what international buyers ask Creation Food most often, grouped into ordering and commercial terms, production and lead time, OEM and ODM customisation, quality and compliance, and samples and partnership. The aim is to settle the practical questions early so your first conversation with our sales team can be a productive one.

The essentials: minimum orders start from one pallet and vary by category; standard lead time runs four to eight weeks; packaging options differ by range, from 600 g and 1 kg powder packs to 225 g through 1 kg coffee formats, 960 ml and 1 L syrup bottles, and 1 L Tetra Brik cartons for whip toppings; and products carry ISO 9001, ISO 22000, HACCP, and FSSC 22000 certification, with Halal on the syrup and beverage powder ranges.

Free samples are available with usage guidance so your team can test before ordering. Shipping is mostly by sea, and we check formulas against destination regulations before dispatch so orders clear customs without surprises. Anything not covered here, our sales team will answer directly.